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| |  | | By entering your first name, surname and booking number inthe area indicated by the Cruise Assistant, you will be able toview and print out a summary of your cruise and a wealth ofother information, including the Credit Card AuthorisationForm and the Tour Order Form (to be filled in only if haven'tbooked your excursions online), which will allow you toorganise your cruise better. Additionally, you can customiseyour cruise by booking excursions, beauty treatments, wineand beverage packages, anniversary and honeymoonsurprises, a unique evening at the Club Restaurant andmuch more besides. Payment will be made on board theship. You must register to be able to customise your cruiseand it is essential to use the same personal details that yousupplied when you purchased your cruise (first name,surname and date of birth)for registration. Costa Cruisesmust have this information in order to protect your privacy.Cruises can be customised online up to the date shown bythe system after entering the required information (5–10days before the departure of the ship, depending on theitinerary booked). |
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| | | | Costa Cruises offers an online check-in service in order toensure a stress-free departure without the need to queue. Totake advantage of this service, access the reserved area of thewww.costacruise.com website, fill in the online Boarding Cardat least ten days prior to departure of the cruise, print it outand take it with you on the day of departure. |
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| | | Life on board
For daytime activities we suggest casual clothing/sportswearand comfortable shoes. You should bring a sweater or jacketas temperatures may vary greatly between air-conditionedareas and the outside. During each cruise there will be galaevenings for which elegant dress is recommended. Today(the daily programme of onboard activities) offerssuggestions on appropriate evening dress, whether casual orformal. Please remember that shorts and vests are notpermitted in the restaurant and shoes are recommended forall occasions.
Shore excursions
We suggest casual clothing/sportswear and comfortableshoes. It advisable to wear suitable clothing for any religioussites visited. You can find information and advice on all ourexcursions on our website www.costacruise.com.
Gym
For hygiene reasons it is essential that you have a pair oftrainers exclusively for use in the gym, as well as suitableclothing. If you do not, you will be refused entry.
Beach towels
They will be provided on the ship free of charge for use atsunbeds and swimming pools, the showers in the gym, thespa and to take ashore with you on beach excursions.
Safety on board
It is advisable to wear low-heeled shoes when walking on theoutside decks. When the decks are wet it is essential to takecare to avoid slipping. |
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| | | We recommend one piece of luggage/suitcase per person.We remind you that the following items are strictly prohibited:arms and munitions, explosives, fireworks and flares,compressed or liquefied gas (flammable, non-flammable,refrigerants, irritants and toxic gases) such as camping gas,flare launchers, starter pistols, infectious or toxic substances,corrosive substances, radioactive substances, and objectsthat could be used as weapons. It is also prohibited to carryfood and drink on board in your hand baggage or cabinluggage. Further information can be found under the heading"Security Checks".
Tag
Please attach the Costa Cruises tag, supplied with your traveldocuments and stating your name and cabin number, to thehandle of your bag/suitcase before leaving it at the baggagedrop at the port of embarkation. It will then be delivereddirectly to your cabin.
Hand baggage
Valuables, medicines, photographic equipment and delicateitems should be carried in your hand baggage. Thedimensions of your hand baggage must not exceed 55x35x25cm, in order to allow it to pass through the x-ray securitychecks.
Air transport
Please note the current baggage allowance regulations, inparticular regarding the weight. Should you exceed this limityou will be required to pay an extra charge at the airport. Thecontents of your hand baggage must comply with the currentregulations of the countries of departure and arrival. Theairline and the passenger are responsible for all luggage.Costa Cruises shall not be held responsible for any damage orloss. For some fly-cruise combinations, baggage will betransferred directly from the airport of arrival to your cabin onboard the ship.
Baggage insurance
Your baggage should be covered by travel insurance to thevalue of your personal possessions. In the event of delay, loss ordamage you will need to make a claim against your travelinsurance. Costa Cruises’ responsibility for baggage is limited byinternational conventions. See the "Booking Conditions". |
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| | | | After buying your cruise, you will receive the following documents:
• Cruise ticket
• Boarding Form
• Baggage tags
• Flight tickets (where applicable)
• List of purchased services
In these travel documents you will also find information ondocuments and visas, embarkation and disembarkation andemergency telephone numbers. You will be sent your traveldocuments around three weeks prior to departure, once yourtravel agent has confirmed your payment. For furtherinformation about the procedures and timing of sending yourtravel documents, please contact your travel agent. You canalso access the personalised section of our websitewww.costacruise.com by entering your name, surname andbooking reference number. Here you can view the followinginformation:
• Booking memo including all purchased services
• Booking Conditions
• Insurance Conditions (if purchased)
• Services booked online
• Tour Order Form (to be filled in only if you do not bookyour excursions online)
• Form authorising Costa to charge your credit card for youronboard expenses
• Information on how to reach the ship
• Information on parking at the port or airport
• Other useful information |
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| | | | In order to avoid problems at departure, we kindly ask you to carefully check the validity of your documents and to be in possession of what is required for the cruise. If any guest does not possess the required documentation they will be denied boarding their flight/cruise and cancellation penalties will be applied.
Passports
You must be in possession of a valid passport and any visas(if required). British citizens must be in possession of a 10-year passport (five years for children) valid for at least six months after the date of your return to the UK. Each child(including infants) must be in possession of its own passport. Passengers applying for a new passport, or renewing an expired one, should allow at least two months for the application to be processed and up to three months if applying between February and June. It is also important that name changes for newlywed wives must be notified to us immediately so that the name stated on the passport matches the name on the ticket. The names on cruise and airline documents must be the same as those shown on passports. Any discrepancies (including nicknames and abbreviated names) may prevent travel and also make insurance policies invalid. If any guest does not possess the required documentation they will be denied boarding their flight/cruise and cancellation penalties will be applied.
Other Nationals - It is strongly recommended that other nationals contact their local Consular Authority in order to ascertain passport and visa requirements. If any guest does not possess the required documentation they will be denied boarding their flight/cruise and cancellation penalties will be applied. We recommend that you check your visa requirements with your travel agent or the appropriate embassy at least two months prior to travel. Alternatively, for full passport and visa requirements you can contact CIBT on 0844 800 4650 for advice. In addition to the cost of any visa you will be charged an administration fee to use this service.
Please note – Passports may be retained by Costa staff on embarkation and with held for the entire duration of the cruise so they can be presented to the various port authorities. Passports are then made available only when guests require them to go ashore.
Children under 15
Youngsters under 16 need to have their own valid passport or to be registered on their parents’ passport. However, if the cruise calls at or transits the United States, all children are required to have their own machine-readable passports. For cruises that call at Singapore, the parents’ passport needs to include a photo of any child registered on their passport. Where youngsters are travelling without their parents, legal guardians, or anyone registered in the child’s documentation, Costa requires you to verify what documentation is required for the child to travel with the relevant authorities.
United States - Before departure please check with your travel agent and/or national authorities the expiry date of your passport and that it is compliant with the new entry procedure for the United States. For cruises featuring stops or transit in the United States, all passengers must hold a machine-readable passport. Children must also have their own machine-readable passport: inclusion on their parents' passports will not be considered valid. According to the rules provided by the US Department of Homeland Security, which refer to the regulations of the Visa Waiver Program, Costa Cruises reminds you that:
1) Visitors who have a machine-readable passport which was issued or renewed before 26 October 2005 may enter the United States of America without a visa.
2) Visitors who have a machine-readable passport which was issued or renewed on or after 26 October 2005 and which has a digital photograph printed directly on the passport, may enter the United States of America without a visa.
3) Visitors who have a machine-readable passport which was issued or renewed on or after 26 October 2006 require an integrated chip containing biometric data and a digital photograph. Visitors whose passports do not meet these requirements will be required to obtain a visa to travel to the United States.
Effective January 12, 2009 all nationals or citizens of VWP countries (Andorra, Australia, Austria, Belgium, Brunei, Denmark, Finland, France, Germany, Iceland, Ireland, Italy, Japan, Liechtenstein, Luxembourg, Monaco, the Netherlands, New Zealand, Norway, Portugal, San Marino, Singapore, Slovenia, Spain, Sweden, Switzerland, and the United Kingdom) who plan to travel to the United States for temporary business or pleasure under the VWP will be required to receive an electronic travel authorization through ESTA prior to boarding a U.S.-bound airplane or vessel. Guests, no less than 72 hours prior to travel, have to log onto the ESTA Web site at https://esta.cbp.dhs.gov and complete an on-line application. All guests who are in possession of a valid passport that was issued prior to the introduction of the machine-readable passports, or passports that do no meet the above requirements, or not part of the Visa Waiver Program (VWP), require a non-immigrant entry visa for the United States. This requirement is also applicable to children. In any case, all guests who are already in possession of a passport are requested to check their documentation with their travel agent or national authorities.
This requirement also applies to children. You can find all the information on how to obtain a US visa on the USA embassywebsiteLibya -– For the cruises that include a stop in Libya, a valid passport is required. Minors are requested to have their own passport or be registered in their parents’ passport.
On arrival in Libya the local authorities will stamp your Passport.
Please note that your Passport should not have any Israeli stamps or visas (even if expired). Holders of passports with such stamps or visas and Israeli born will not be allowed to board. If onboard staff find such stamps or visas when checking documents prior to the stop in Libya (all passports will be withheld on embarking) the guests concerned will be told by the on-board management that they will have to disembark before the stop in Libya. In this case all costs relating to the guest’s trip home will be paid for by the guest.
Costa Cruises will arrange for the group visa required to disembark in Libya by sending the relevant authorities all Passport information at least two weeks prior to scheduled call in Libya.
For those who decide to go on our excursions, the cost of the visa is included in the excursion price. For all other guests, the cost of the visa will be added to your cabin account. For those who plan to go ashore independently, the group visa will enable you to visit the city of Tripoli only.
Asia - For India a Tourist Visa Multiple Entry is required: this visa is not obtainable on board, so our Guests must get it in advance before departure, contacting the Indian Consular Authority. For China a multiple (valid for at least 2 entries) Tourist Visa is required : this Visa is not obtainable on board, so our Guests must get it in advance before departure, contacting China Consular authority. For Sanya (China) only, turist transit Visa is required: Costa will take care of the necessary formalities to obtain it upon arrival in the country. You will be charged onboard for the relevant cost.
For cruises calling Singapore infant photo is required if included in parent's passport. Please double check contacting the Singapore Consular Authorities to see if you are amongst those nationalities which require a Tourist Visa.
For Vietnam a Transit Visa is required: Costa will take care of the necessary formalities to obtain it upon arrival in the country. You will be charged onboard for the relevant cost. However, should this situation alter, Guests will be advised at the earliest possible opportunity.
Dubai and the Emirates - For cruises to and from Dubai and the Emirates guests require a passport valid for at least 3months after the date of your return to the UK. However, should this situation alter, guests will be advised atthe earliest possible opportunity.
Mauritius and Indian Ocean - For all cruises to and from Mauritius and Indian Ocean guests require a passport valid for at least 6 months beyond period of intended stay. Costa will take care of the necessary formalities to obtain it upon arrival in the country. You will be charged onboard for the relevant cost. However, should this situation alter, guests will be advised at the earliest possible opportunity.
Egypt - For all cruises to and from Egypt, a passport valid for at least 6 months after the ending date of the cruise is required. Passports for children under 15 years old For all cruises requiring a passport, children under 15 years old must travel on their own passport or be registered on that of their parents, except for cruises calling at or transiting in the United States (see “United States" section). For cruises calling at Singapore, the parents’ passport must include a photograph of any child registered therein.
For cruises requiring an ID card valid for foreign travel, children under 15 years old must travel on their own passport or be registered on that of their parents.
You must check with the relevant authorities whether your child can travel. Acceptance of this document by the local authorities depends on the current regulations in force in the countries at which the ship calls. If the child is not travelling with both parents, or is accompanied by people who are not his or her parents or by his or her guardian or by anyone else registered on his or her document, please check with the relevant authorities what documentation is required for the child to travel.
Around the World cruise - Machine-readable passport valid for at least 6 months after the end of the cruise, and visas for Australia and India to be obtained prior to departure.
Red Sea itinerary (Egypt/Israel/Jordan)* - Machine-readable passport valid for at least 6 months after the end of the cruise.
* VERY IMPORTANT NOTE: for particular visa details about your country, you need to contact your local consulate or ask your travel agent. |
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| | | | Under US Law and in accordance with an InternationalAgreement between the European Union and the UnitedStates, the US Department of Homeland Security (DHS) willreceive certain travel and reservation information (known asPNR - Passenger Name Record) about passengers flyingbetween the European Union and the United States.The DHS has undertaken to use this information primarily forthe purposes of preventing and combating terrorism and otherserious transnational crimes. This and other information mayalso be used to check whether passengers feature on the listsof people raising aviation security concerns. The PNR data willbe kept for at least three years and six months and may beshared with other authorities. Further information on thesearrangements, including measures to safeguard your personaldetails, can be obtained from your airline or travel agent orfrom our website www.costacruise.com |
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| | | | At the time no specificvaccinations were required for Italian citizens resident in Italy.Antimalarial medication is recommended for the calls inKenya and Madagascar featured in the Costa Romantica“Jewels of the Indian Ocean” cruises and the "GrandIndian Ocean Cruises". |
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| | | Connections to ports of embarkation
Costa Cruises offers special rates to Guests wishing totravel to ports of embarkation by plane or coach. For moredetailed information on our websitewww.costacruise.com
Port and airport parking
The majority of embarkation ports and airports have a specialparking service. This service carries a charge and, in somecases, you may also need to book. You will find more detailedinformation in the travel documents and on our websitewww.costacruise.com
Milano Malpensa: ParkinGO tel. 0331-230717,malpensa@parkingo.com, www.parkingo.com
Roma Fiumicino: ParkinGO tel. 06-65047976,fiumicino@parkingo.com, www.parkingo.com
Costa facilities
Costa Cruises has built cruise terminals in Savona andBarcelona that are managed directly by the company:comfortable, well-equipped, state-of-the-art facilities that willgive you a warm welcome and make the embarkation anddisembarkation procedures faster and more straightforward.Services include a bar, a children's area, an Internet point anda VIP lounge. Costa is alsoplanning and building other cruise terminals in Italy andEurope that will offer our Guests increasingly betterservice.
Baggage drop off
On your arrival at the port you should leave your baggage(excluding hand baggage) with the Costa staff. Guests arereminded to label all baggage with the coloured tags providedwith your travel documents. It will then be delivered directly toyour cabin at no extra cost.
Document checks
Embarkation begins at the time shown on your itinerary. Yourtravel documents and the validity of your passport or ID cardwill be checked before you board. Once aboard the ship, yourhand baggage will be scanned. All passengers must board theship at least one hour before sailing.
Priority embarkation - Coral and Pearl CostaClub Members,Guests staying in the suites, families with children under threeyears old, pregnant women and Guests with special needs areentitled to priority boarding. The staff at the CustomerServices desk will provide you with all the assistance youmight require.
Web Check-in
We remind you that boarding will be faster for thoseGuests who have used Costa's web check-in services(www.costacruise.com), because the necessary procedureswill be handled online before departure. |
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| | | | For the security of all Guests, onboard Security staff will checkall people and baggage when embarking and disembarking inall ports of call. Checks are carried out with X-ray machinesand metal detectors. Please cooperate with our personnel tomake this procedure smooth and efficient. Baggage deliveredto the cabins is checked upon embarkation.Remember the items listed under the "Baggage" may not be taken aboard the ship. We therefore askyou to avoid purchasing antique weapons, knives, daggers,swords or similar objects during shore excursions. If any ofthese objects are found in your possession, ship Securitystaff will ask you to leave them behind onshore. We wouldalso like to inform you that, in line with the health and safetystandards adopted by Costa Cruises for its Guests, it isforbidden to bring any kind of food or drink on board, ineither hand baggage or cabin baggage. The only exceptionsare toiletries (e.g. shampoo, bath foam, creams, etc.), liquidmedicines, products or foods specifically made for babies,products or foods for certified special diets. The banincludes any food or drinks bought during stopovers in ports.Any local produce purchased on stopovers will be held instore on board the ship and returned to Guests at the end ofthe cruise. |
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| | | Information on the disembarkation procedure will be givento you directly on board by the Cruise Manager at a specialmeeting.
You can also get this information from the Today dailyprogramme which is delivered to your cabin. Suite guestshave priority when disembarking. The order ofdisembarkation for other guests will be established accordingto the departure times of any transfers and the presence ofany organised groups. Please let us know well in advance ifyou have any individual requirements.
The disembarkation time shown in your travel documentsmay vary for reasons beyond Costa Cruises' control.Consequently, in order to ensure efficient service, we adviseguests to use the flights offered by Costa Cruises.
Baggage
Baggage should be labelled and left outside your cabin door onthe final night of the cruise.Our staff will collect it and you willbe able to reclaim it in the port or the dedicated areas ashoreafter disembarkation.We recommend that you keep a smallpiece of hand luggage with everything you need the followingmorning (documents,medicines,change of underwear etc.).
Cruise Questionnaire
On the final day of the cruise a questionnaire will be deliveredto your cabin.You will be asked about your enjoyment of thecruise and the quality of the services provided.
Your opinions and suggestions are valuable as they help uscontinue to improve our service. |
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| | | Single cabins.
Availability is limited and must be checked when booking.
Cabins: features
All cabins have their own private bathroom (with shower andtoilet), air-conditioning, satellite TV, satellite telephone anddirect telephone for ship calls, minibar, small safe andhairdryer.
The name of your cabin steward is shown in your cabin.All the linen you require in your cabin (sheets and towels) issupplied and changed regularly.The bathrooms are suppliedwith soaps and liquid soap for the shower.For environmentalreasons, to limit the use of plastic, complimentary showercaps andmoisturising cream are available upon request fromyour cabin steward.
Suites: special features
As well as the services and features common to all our cabins,guests staying in our Suites, Panoramic Suites, Grand Suitesand Samsara Suites) are guaranteed the following privileges:
• Priority boarding
• Butler
• Fresh fruit every day
• Lunch and dinner served in your cabin (on request)
• Jacuzzi,with towelling bathrobe and slippers
• À la carte pillow menu
• Invitation for an exclusive cocktail with the Captain
• Priority in the choice of table and sitting in our restaurants(subject to availability)
• Opportunity to book excursions through butler
Cabin temperature
The temperature in the cabins and Suites can be manuallycontrolled using a thermostat. If you need assistance adjustingit, your cabin steward will be pleased to help you.
Voltage on board
The power points in the cabins have an alternating current of::COSTA FAVOLOSA, COSTA DELIZIOSA, COSTA LUMINOSA,COSTA PACIFICA, COSTA SERENA, COSTA CONCORDIA: 220-115 Volts.
COSTA MAGICA, COSTA FORTUNA, COSTA MEDITERRANEA,COSTA ATLANTICA: 220-110 Volts/60 Hz.
COSTA VICTORIA e COSTA ROMANTICA: 220 Volts/60 Hz. perrasoi, 220-110 Volts (1200 W) in the cabin.
COSTA CLASSICA: 220 Volts/60 Hz. per rasoi, 220 Volts (800 W)the cabin.
COSTA MARINA e COSTA ALLEGRA: 220-110 Volts/60 Hz. forshavers.
For safety reasons, electrical appliances may not be used inthe cabins with the exception of electric shavers; ironing in thecabins is strictly prohibited. Each cabin has a hairdryer. |
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| | | Breakfast and cabin service
Guests who would like breakfast delivered to their cabin freeof charge can fill in the order form and hang it on the outsidedoor handle before going to bed.
Room service
You can order snacks and drinks for delivery to your cabin 24hours a day. The menu can be found in your cabin, all you needto do is phone the number next to the telephone. You will becharged for this service and your order will bedelivered in around half an hour. A 15% service charge will beapplied to all wine and drinks purchases.
Interactive TV
The Interactive TV service, in six languages, is available onsome ships, offering videos/films on demand (pay-per-view)and the possibility of booking onboard services.
PlayStation on demand
Costa Favolosa, Costa Deliziosa, Costa Luminosa and CostaPacifica offer the PlayStation on demand service (at an extracharge), which allows you to rent a PS3 console for your cabinwith a wide selection of videogames for as long as you wish.
“Today”: daily programme
The complete schedule of all of the following day’s events willbe delivered to your cabin every evening. Make sure you takeit with you, even when going ashore, as it has contact numbersand details of the ship’s departure time, the time zone of thedestination, etc. |
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| | | 2010 SEASON - for cruises from december 2009 to november 2010
not included:
Transatlantic cruises of November 2010
Grand Oriental cruises of November 2010
Costa Magica from 10/11/2010
Costa Pacifica from 28/11/2010
Costa Concordia from 28/11/2010
Caribbean, Middle East, Red Sea and Oriental cruises of November 2010
For all hotel services a service charge will be added each dayto guests' accounts. Payment will be requested only at theend of the cruise and depends on the duration of the cruise.The following charges are applicable:
• 7 euros/day per adult for all cruises up to 8 days, or 6euros/day per adult for longer cruises • 11 dollars/day peradult for Caribbean cruises on Costa Fortuna and CostaAtlantica departing from Fort Lauderdale
• 9 dollars/day per adult for 4-5-6-daymini Far Eastern cruiseson Costa Allegra,Costa Classica and Costa Romantica
• 9 dollars/day per adult for South American and springtransatlantic cruises on Costa Concordia,Costa Magica andCosta Victoria
There is no service charge for children under the age of 14,whereas guests between the ages of 14 and 17 will be charged50% of the above rates.
The entire service charge is set aside by the company for staffwho perform hotel duties on board as an incentive tocontinue improving the quality of service offered on Costaships.
Costa Cruises has received SA 8000 international certificationfor ethical conduct and social accountability.
The service charge is an integral part of the total price of thecruise and therefore the amount cannot be altered.
2011 SEASON - for cruises from december 2010 to december 2011
included:
Transatlantic cruises of November 2010
Grand Oriental cruises of November 2010
Costa Magica from 10/11/2010
Costa Pacifica from 28/11/2010
Costa Concordia from 28/11/2010
Caribbean, Middle East, Red Sea and Oriental cruises of November 2010
Around the World Cruise
Costa Classica january 2012
For all hotel services a service charge will be added each dayto guests' accounts. Payment will be requested only at theend of the cruise and depends on the duration of the cruise.The following charges are applicable:
• 7 euros/day per adult for all cruises up to 8 days, or 6euros/day per adult for longer cruises • 11 dollars/day peradult for Caribbean cruises on Costa Fortuna and CostaAtlantica departing from Fort Lauderdale
• 9 dollars/day per adult for 4-5-6-daymini Far Eastern cruiseson Costa Allegra,Costa Classica and Costa Romantica
• 9 dollars/day per adult for South American and springtransatlantic cruises on Costa Concordia,Costa Magica andCosta Victoria
There is no service charge for children under the age of 14,whereas guests between the ages of 14 and 17 will be charged50% of the above rates.
The entire service charge is set aside by the company for staffwho perform hotel duties on board as an incentive tocontinue improving the quality of service offered on Costaships.
Costa Cruises has received SA 8000 international certificationfor ethical conduct and social accountability.
The service charge is an integral part of the total price of thecruise and therefore the amount cannot be altered. |
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| | | Shows and entertainment
During the day, the ship’s entertainment team will organisevarious free activities on deck or in the lounges andanyone can join in. In the evening there is music in thelounges and shows at the theatre staged by professionalartists. You can also play bingo at an extra charge. Acomplete list of all activities can be found in Today, thedaily programme. The entertainment activities areorganised by multilingual staff.
Entertainment for children and teens
From morning to evening our entertainment staff will keepyour children entertained (they must be independent andtoilet trained) giving you plenty of time to enjoy your cruisein peace, and if you wish, also when you go on shoreexcursions. Costa's entertainment staff are available tolook after your children and teens between the ages of 3(even if their birthday is during the cruise) and 17 everyday from 9.00 a.m. to 11.30 p.m. A free group babysittingservice is also available at the Squok Club from 11.30 p.m.to 1.30 a.m. on request. These times may be subject toslight variations depending on the cruise programme. Insome periods this service may be more limited – times willbe advertised on board. There are four Clubs: Mini, from 3to 6 years old; Maxi from 7 to 11; Teen Junior from 12 to 14;and Teen from 15 to 17. Club activities and age groupingsmay vary by ship and the number of participants. There isno child-minding or entertainment service for childrenunder 3 years old.
Special services for babies (6 months–3 years)
Our ships are ideal for parents with babies and smallchildren in strollers, with their spacious lifts and cabins,wide outer decks, and obstacle-free promenades andcorridors. Under-3s also have boarding priority and areallowed to use the rooms and toys in the Squok Club,provided they are always accompanied by a parent,in lowseason or at off-peak times. On request, subject toavailability: cots and cradles, baby baths and bottlewarmers in your cabin, baby foods prepared in ourkitchens, highchairs in the restaurant.
Art on board
The lounges, cabins and suites of all Costa ships are adornedwith works of art, sculptures and graphical works by famousItalian and international artists. Some ships also have theirown art galleries and hold auctions that give passengers theopportunity to purchase works of art. In the art gallery onboard Costa Deliziosa, you can exclusively purchase silkscreen prints of the works that grace the ship.
Library
There is a library on board with a selection of books in severallanguages. Borrowing is free. Opening times are listed inToday.
Casino
There is a casino on every Costa ship with slot machines,roulette and other gaming tables. According to internationallaw the casino is only open when the ship is at sea and entryis permitted to adults only. You cannot use your Costa Cardwhen placing bets.
Grand Prix Simulator
Costa Favolosa, Costa Deliziosa, Costa Luminosa, CostaPacifica, Costa Serena, and Costa Concordia offer you thechance to experience the thrill of driving a real Formula Oneracing car on tracks modelled on the best circuits in theworld. You can choose between different circuits and levels ofdifficulty and monitor your placing and the race informationon the screen.
Cinema 4D
Costa Favolosa, Costa Deliziosa and Costa Luminosa alsoboast a 4D Cinema, where you can enjoy spectacular specialeffects devised to stimulate all your senses. The seats moveaccording to the action on screen, then there are sounds,lights and images, all combined to create a truly uniqueexperience.
Golf Simulator
Designed for golfers of all levels, the Golf Simulator on CostaDeliziosa and Costa Luminosa is the most advanced on boardany cruise ship, featuring 37 different virtual courses and a90m² outdoor putting green (not on Costa Favolosa).
PlayStation
For teens and children: social games with PS2 consoles in theMaxi and Teen Clubs, supervised by the entertainment staff(on all ships). PlayStation Nights: great competition on themain pool deck, played on the big screen (on Costa Favolosa,Costa Deliziosa, Costa Luminosa, Costa Pacifica, Costa Serenaand Costa Concordia).
Roller skating rink
Costa Deliziosa and Costa Luminosa also boast a rollerskating rink on the outside deck, where you can discover thethrill of skating with the sea and the sky as a backdrop.
Recording Studio
Costa Pacifica also has a recording studio with sophisticatedequipment, where you can sing your favourite song withbacking music and record a souvenir CD, with the assistanceof a specialist sound engineer.
Deckchairs and sun loungers
These are found on the outside decks. We would request thatyou do not leave personal possessions on them when notusing them. Towels are also available by the swimming poolsand should be left in the special containers after use. The useof sun loungers, deckchairs and towels is free of charge. |
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| | | Onboard shops
Remember to visit the onboard shops where you can buyperfumes, clothing, accessories, cosmetics, jewellery,watches,souvenirs etc. The series of Costa Books is also availableaboard. Your purchases can be made at duty-free prices onalmost all cruises.The shops are open when at sea.
Photographs and Photo Shop
The ship’s photographer is present at all the most importantevents and sometimes also during shore excursions. You will be photographed often, but remember that there is no obligation to buy. You can view all the photographs at the Photo Gallery,or ask to see themat the modern Kodak Kiosk,where you can choose your favourites. On some cruises ourcameramen will film various scenes of life onboard, so that you can purchase a mini-film as a unique holiday memento. At the Photo Shop, passengers can also have their portraitstaken, print out their own photos, buy digital devices (cameras, mobile phones, etc.), and postcards. A postal service is also available.
Internet Point
Each of the ships in the Costa fleet has an Internet Point withsatellite connection to the Internet. You can connect to theInternet and make payment using your Costa Card. You can surf the web, check and send e-mails, chat online and sendgreeting cards even while at sea. You can surf the CostaCruises website for free.
WI-FI
Some of the Costa ships have a new WiFi service, which youcan access simply by buying a card to connect. You'll be ableto connect to the Internet at any time, and use your portabledevice in the lounge armchairs, by the pool or in the comfortof your cabin. The cost will be charged to your cabin account,to be paid at the end of the cruise. For more information go to www.costacruise.com/wifi
Information/Customer Service Desk
The information desk is situated in the ship's main hall andis open 24 hours a day to answer any queries you may haveand to change cash or Traveller’s Cheques.
Laundry, Ironing And Dry Cleaning
There is a rapid laundry, ironing and dry-cleaning service onboard. Laundry bags and a price list can be found in yourcabin. For safety reasons ironing in the cabins is strictlyprohibited. Deckchairs and sun loungersThese are found on the outside decks. We would request thatyou do not leave personal possessions on them when notusing them. Towels are also available by the swimming poolsand should be left in the special containers after use. The useof sun loungers, deckchairs and towels is free of charge. |
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| | | The organised shore excursions are scheduled to fit in with theship’s sailing times. They are optional and can only bepurchased on board the ship, although they may be bookedprior to departure (up until approx. 10 days before sailing) onour website www.costacruise.com. Space is limited on someexcursions (particularly those in Northern Europe), so werecommend booking in plenty of time. The excursions are notrefundable. The price includes transport, a guide in the ports inthe languages offered, and entry to museums andmonuments, unless otherwise stated in the relevant excursiondescriptions. Meals and drinks are only included in the pricewhen explicitly indicated. The tour schedule and prices may bealtered without prior notice by the organiser at any time beforethe excursion takes place. Excursions will only take place if aminimum number of participants has been reached. If thereare too few people the excursion will be cancelled andpayment will be refunded, without any form of compensation.Italian-speaking guides may not be available for certaindestinations in the Indian Ocean, Far East, Caribbean, Canadaand the United States. For further details, please see thedescriptions of the individual excursions on our websitewww.costacruise.comSome excursions may not be suitable for Guests with mobilityproblems.
Discount for children and teens
Children aged 4–14 receive the following discounts:
• 30% off shore excursions in the Mediterranean and NorthernEurope
• 25% off shore excursions in Dubai and the Emirates, Far East,Indian Ocean, South America and South American transatlanticcruises
• 10% off shore excursions in Canada and the United States,the Caribbean and Caribbean transatlantic cruises. Childrenunder 3 years old on a shore excursion with a parent travelfree of charge (no seat is allocated).
Tour Bonus
We've created an exceptional package with 3 excursions thatsaves you 15% or 20%, for a large number of our 7-nightMediterranean and Caribbean cruises. You'll find details oneach package in the itinerary sections.
Buying an excursion package also gives you the opportunity toselect the exclusive Easy drinks package, consisting of 4bottles of wine and 7 bottles of mineral water.
Purchases made during port calls
Items purchased during the cruise (rugs, jewellery, merchandiseexceeding a certain value, etc.) may be subject to customsduty in the Guest's country of residence or in the port ofdisembarkation. Please remember that Costa Cruises doesnot collect customs duty on behalf of Guests and is not ableto estimate the amount payable. Consequently, Guests mustpay any customs duty themselves in order to clear customsand Costa Cruises will not be liable for any form ofcompensation.
We remind you that it is prohibited to carry food and drink onboard. Further information can be found in the section"Security Checks". |
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| | | Fitness and sports
You can use all the ship's fitness facilities free of charge: thejogging track, multipurpose sports pitch, sauna, Jacuzzi andthe swimming pools, both indoor and outdoor. Facilities varyfrom ship to ship. Each ship has a large gym with equipmentmanufactured by Technogym®, the company for whomfitness and beauty is a philosophy aimed at improving yourquality of life. Free group classes with our trainers includemorning exercises, StretchandTone, Legs, Bums and Tums,aerobics, Sdraio Gym, water aerobics etc. It is also possible tobook personal training, yoga or Pilates lessons at an extracharge.
Spa and Wellness Centres
Wellness is the jewel in the crown of Costa ships, particularlyon Costa Favolosa, Costa Deliziosa, Costa Luminosa, CostaPacifica, Costa Serena and Costa Concordia with the SamsaraSpa, and the twin ships Costa Mediterranea andCosta Atlantica, which offer the special Wellness Programme. All Costa ships have a wellness centre whereyou can relax with massages and facial and body beautytreatments at an extra charge.
New Samsara Dream Package
This unique experience is now available for purchase by allGuests on ships that have a Samsara Spa.It's the ritual that invites you into the dimension of wellbeing.You'll have unlimited access to the spa, you'll be invitedto the welcoming tea ceremony, and you'll be offered twotreatments, two fitness sessions or meditation classes, twosunbed sessions, and the wonderful cuisine of the exclusiveSamsara Restaurant.
Wellness Packages
You can also book special treatment packages beforedeparture, taking advantage of special prices (information,prices and bookings on www.costacruise.com).
A few examples:
• Regeneration Formula (Elemis deep tissue massage, LaThérapie Hydralift Facial, Elemis Exotic hand treatment)
• Total Wellness (Elemis Pro-Collagen Marine Facial,exceeding a certain value, etc.) may be subject to customsduty in the Guest's country of residence or in the port ofdisembarkation. Please remember that Costa Cruises doesnot collect customs duty on behalf of Guests and is not ableto estimate the amount payable. Consequently, Guests mustpay any customs duty themselves in order to clear customsand Costa Cruises will not be liable for any form ofcompensation.
We remind you that it is prohibited to carry food and drink onboard. Further information can be found in the section"Security Checks". |
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| | | | Our ships have their own modern infirmaries offering first aidand medical care, for a charge, by staff from the NationalOnboard Doctors Association and trained nurses. Emergencymedications are also available at a reasonable cost. Theopening times of the medical centre and the pharmacy arelisted in Today. Medication to relieve symptoms ofseasickness is available free of charge from the InformationDesk and the Infirmary. Guests with special needs are kindlyasked to make them known when booking. In particular, weadvise those on long-term therapies to bring all theirnecessary medications with them, ensuring that they areaccompanied by a description of their contents and dosage.Guests with medical conditions requiring the self-injection oftherapeutic drugs or the use of needles are kindly asked tocontact their Cabin Steward to request a special container todispose of sharp medical instruments correctly. |
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| | | Restaurants
The onboard restaurants and buffets offer a rich and variedselection of Italian and international dishes. The buffetsinclude special ethnic sections with specialities from thedestinations visited. Each day the restaurant menu includesappetisers, starters, main courses of meat or fish, side dishes,salads, cheese, desserts and ice cream. Vegetarian menusand dishes for those with special dietary requirements arealso available.
Breakfast
Enjoy breakfast in your cabin, at the buffet restaurant or in therestaurant (free seating arrangements). For early birds, coffeeand croissants are served at the bar from dawn.
Lunch
At the buffet restaurant or with waiter service in therestaurant (free seating arrangements).
Dinner
The gala dinner is a special occasion offering a gourmetmenu, an elegant and festive atmosphere, and the presenceof the Captain and his Staff (subject to availability).Numerous special gourmet events also take place duringeach cruise. They include the spectacular and mouthwateringMagnifico Buffet, with a trip around the kitchens,the on board Service Director or Maitre must be informedimmediately after boarding, so that the necessary foodpreparation arrangements can be made. |
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| | | Wine list
Our ships' wine cellars are particularly well stocked with morethan 80 different wines, chosen by qualified sommeliers tocomplement our menus.
Bars and Cafés
You will find a vast array of top-quality Italian and internationalwines, spirits and soft drinks in the many bars and cafésaboard our ships. There are also several theme bars: in theWine Bars, you’ll find a selection of fine wines, champagnesand sparkling wines, while the Cognac and Cigar Bars offer anexcellent range of spirits and cigars. All purchases at the barsand in the dining room must be settled at the end of the cruise.A 15% service charge will be added to your bill.
Drinks
You can take advantage of Costa's special drinks packages tosave money by ordering special wine, mineral water and drinkspackages before departure or when embarking. Any duty-free wines and spirits boughton board and/or ashore will be kept in store and returned toyou at the end of the cruise. |
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| | | Costa Card
Aboard the ship you will receive a personal Costa Card whichwill automatically identify your name on the boarding list.During the cruise you will need to use it when makingpurchases in the onboard shops and to pay for any extraservices (except bets at the Casino’s tables). Using your CostaCard will enable you to enjoy your holiday without needing toworry about having enough cash on you for your dailyexpenditure aboard the ship. Purchases will be automaticallyadded to your cabin account, which must then be settled atthe end of the cruise in cash or by credit card (or cheque – see"Personal cheques" section).
Guests who do not register their credit cards will be asked toprovide a deposit to cover their onboard expenses within 48hours of embarkation The minimum deposit will be 150 eurosor 150 dollars per person, depending on the currency used onboard. If onboard expenditure exceeds the deposit, a furtherdeposit will be requested. Total expenditure will be calculatedat the end of the cruise and, if applicable, Guests will berefunded what remains of their deposit.
Credit cards
We have introduced a credit card service, for which you mayregister at the beginning of your cruise. You can register yourcredit card using the interactive kiosks or at the CustomerService Desk. This service will allow you to receive your bill inyour cabin and, unless you state otherwise, it will be chargedto your credit card automatically, subject to dailyauthorisation by the credit card systems. The following creditcards are accepted on board: American Express, VISA,MasterCard and CartaSi (only if validity abroad is indicated onthe back). Electronic, prepaid cards and debit cards (e.g. VisaElectron and Poste Pay) are not accepted. You can tell if yourcard is electronic because the numbers on the card areprinted rather than raised. We suggest that you check withyour bank before departure.
Personal cheques
Only cheques issued by Italian banks (i.e. branches located inItaly) will be accepted aboard the ship, with a maximum valueof 2,500 euros for each cheque, valid for the sole payment ofonboard expenses at the end of the cruise, subject toauthorisation by the Centax electronic cheque guaranteesystem.
Foreign currencies
We remind you that the euro is the legal currency aboard ourships, except for Caribbean cruises on Costa Atlanticadeparting from Fort Lauderdale, South American cruises,Spring transatlantic cruises departing from South America,and Far Eastern mini cruises aboard Costa Romantica andCosta Classica, in which case it is the US Dollar. Cash andTraveller's Cheques can be changed aboard the ship at theBureau de Change at the Information Desk. It is open at thetimes indicated in Today, and is normally closed when the shipis in port. We remind you that we do not provide credit cardcash advances, so we suggest you bring sufficient localcurrency or Traveller's Cheques for shore excursions.
Personal cheques
Only cheques issued by Italian banks (i.e. branches located inItaly) will be accepted aboard the ship, with a maximum valueof 2,500 euros for each cheque, valid for the sole payment ofonboard expenses at the end of the cruise, subject toauthorisation by the Centax electronic cheque guaranteesystem.
Foreign currencies
We remind you that the euro is the legal currency aboard ourships, except for Caribbean cruises on Costa Atlanticadeparting from Fort Lauderdale, South American cruises,Spring transatlantic cruises departing from South America,and Far Eastern mini cruises aboard Costa Romantica andCosta Classica, in which case it is the US Dollar. Cash andTraveller's Cheques can be changed aboard the ship at theBureau de Change at the Information Desk. It is open at thetimes indicated in Today, and is normally closed when the shipis in port. We remind you that we do not provide credit cardcash advances, so we suggest you bring sufficient localcurrency or Traveller's Cheques for shore excursions.
Tipping
You are neither required nor expected to tip on board. |
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| | | Guests with special needs
Costa Cruises wishes to satisfy the needs of all those whowant to experience a cruise but who have special needs,mobility problems, visual impairments or other disabilities.International regulations require the Company to be awareof any "needs for personal assistance in the case ofemergency" (wheelchairs, etc.) of its Guests in order tomake the necessary arrangements. This information mustbe provided through the travel agent and again onboarding. We recommend that guests with special needstravel with a companion. Guests requiring wheelchairsmust be accompanied and have their own wheelchair(please advise your travel agent of the dimensions when booking). In some ports disembarkation may not bepossible for Guests with mobility problems, particularlywhen the ship is moored offshore. Our ships have severalcabins equipped for disabled Guests, which are markedwith a letter H on the ship plans. For further information visit our websitewww.costacruise.com
Special requests
Any special requests regarding seating on flights must bemade at the time of booking. Costa Cruises cannot guaranteethat they will be met. |
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| | | Animals
It is forbidden to bring animals of any species or size aboardthe ships, with the sole exception of service animals fordisabled Guests (subject to notification at the time ofbooking).
Smokers
Smoking is strictly forbidden in the theatres, restaurants andbuffets (indoor areas), corridors, halls, lifts and stairwells.There are areas reserved for smokers in the lounges. Pipesand cigars may only be smoked in designated areas. In orderto avoid creating fire hazards, please remember to extinguishcigarettes in the ashtrays provided and never throw litcigarettes overboard.
Costa Training Schools
The great tradition of hospitality for which the company isrenowned is now even greater due to the training we offer ourstaff at the Costa schools in Genoa, the Philippines, India,Indonesia, Brazil and Peru.
Newspapers
Consistent with the satellite, aboard a newspaper isdistributed with the main news from the world.
Daily news
Provided that there is satellite reception, a newspaper isprinted and distributed on board with the main news fromaround the world.
Children and Infants Policy
We would like to remind you that children under the age of 18may not travel unaccompanied on board our ships and babieswill not be permitted to board if they are less than 6 monthsold on the first day of the cruise. This minimum age limit goesup to 12 months for transatlantic cruises and cruises of 15days or more.
Mail
Postcards are on sale in the Photo Shop, which also offers apostal service.
Holy Mass
There is a chapel and a priest on board all our ships. Religiousservices are Roman Catholic. |
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| | | Mobile phones
Costa’s partnership with TIM means all its ships are covered bythe GSM on the Ship service, which means you can send andreceive calls and text messages and use mobile Internetservices even at sea. This service is available to TIM customersand those of the major international mobile phone operators.TIM pre-paid customers can purchase top-up cards on board.For more information about their services, call TIM CustomerServices by dialling 119 (free from Italy and on board Costa’sships), or visit their website www.tim.it.
Satellite link
On board you can make phone calls from your cabin via oursatellite connection, as well as send and receive faxes. Ask atthe Information Desk for details. For telephone and faxcommunications from shore to ship, the caller must dial thecode for the oceanic area the ship is in followed by the ship'ssatellite number, as shown in the table below.
| Satellite area | Code | | SNAC (Single Network Access Code) | Tel./Fax 00870 (Dubai and the Emirates, Transatlantic cruises) | | EAST ATLANTIC OCEAN | Tel./Fax 00871 (Mediterranean, North Europe, South America and Transatlantic cruises) | | PACIFIC OCEAN | Tel./Fax 00872 (Far East) | | INDIAN OCEAN | Tel./Fax 00873 (Far East) | | WEST ATLANTIC OCEAN | Tel./Fax 00874 (Caribbean and South America)
| | | Ship | Telephone | Fax | | COSTA FAVOLOSA | No number available | No number available | | COSTA DELIZIOSA | 764947193 | 764947196 | | COSTA LUMINOSA | 764890565 | 764890566 | | COSTA PACIFICA | 764896930 | 764896932 | | COSTA ROMANTICA IBCR | 324798187 | 324798188 | | COSTA CLASSICA ICIC | 324798182 | 324798184 | | COSTA ALLEGRA ICRA | 324798190 | 324798193 | | COSTA VICTORIA IBLC | 324798199
324798214 | 324798197 | | COSTA ATLANTICA IBLQ | 324798083
324798090 | 324798085 324798092 | | COSTA FORTUNA IBNY | 324799770
324799780 | 324799776 | | COSTA MEDITERRANEA IBCF | 324799684
324799679 | 324799685 | | COSTA MAGICA IBQQ | 764029390
764021467 | 764029391 | | COSTA CONCORDIA IBHD | 764604939
764604943 | 324700542 | | COSTA MARINA IBCN | 324798229 | 324798232 | | COSTA SERENA ICAZ | 761114781
761114785 | 761114779 | | Alternatively from Italy you can call the Telecom number 170, giving the name of the ship, the passenger and, if possible, the cabin number. In othercountries the shore caller can contact the operator in that country for information.
N.B. In order to avoid wasting time trying to track down the Guest you wish to speak to, send a fax before calling with the details of when you willcall. The numbers listed above are subject to change. For any updates please call Costa Cruises. |
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